Here are 16 effective ways to connect with the QuickBooks Online Help Center to get support for installation, updates, errors, subscriptions, payroll, or general assistance. These methods work for both new and experienced users:
1. Call QuickBooks Online Support Phone Number
Call 1 (888)-515-7490 or 1 (855)-574-3789 to speak directly with a QuickBooks expert for real-time support on issues like login errors, bank feed problems, setup, or billing queries.
2. Use QuickBooks Online In-Product Help
From your QuickBooks Online dashboard:
- Click “Help” (question mark icon on the top-right).
- Select “Contact Us”.
- Enter your issue and choose Chat or Call back options.
3. Live Chat with a QuickBooks Expert
- Visit: https://quickbooks.intuit.com/learn-support/
- Click “Chat” to connect with a virtual assistant or a live representative.
4. Schedule a Callback from QuickBooks
- Go to the in-product help or support page.
- Enter your issue and request a call back at your preferred time.
- No waiting on hold—QuickBooks calls you.
5. Access QuickBooks Online Community Forum
- Visit: https://quickbooks.intuit.com/community/
- Ask questions and get responses from product experts and other users.
6. Browse the QuickBooks Online Help Center
- Go to: https://quickbooks.intuit.com/help/
- Use search to find how-to articles, troubleshooting steps, and tutorials.
7. Use QuickBooks Assistant (SmartBot)
In QuickBooks Online:
- Click “Assistant” from the dashboard.
- Type your question (e.g., "how to fix bank feed error").
- The assistant will guide you with quick answers or direct you to an agent.
8. Download and Use the QuickBooks Online Mobile App
- Use the Help section in the app to connect with support on the go.
- Available on Android and iOS with live chat & callback features.
9. Contact via Social Media
- Twitter: Tweet or DM to @QuickBooks
- Facebook: Message via facebook.com/IntuitQuickBooks
These are monitored by QuickBooks customer care teams.
10. Use the Intuit Account Support Page
11. Watch QuickBooks Support Videos on YouTube
12. Join QuickBooks Online Webinars
- Attend free training webinars and live sessions hosted by QuickBooks experts.
- Learn about setup, payroll, reporting, reconciliation, and more.
13. Consult with a Certified QuickBooks ProAdvisor
- Use the ProAdvisor directory at: https://quickbooks.intuit.com/find-an-accountant/
- Get one-on-one help from certified professionals familiar with QuickBooks Online.
14. Email Support via the Contact Page
While QuickBooks prefers chat or call, some users may access email support through special partner portals or subscription levels.
15. Submit a Ticket via QuickBooks Online Advanced
Advanced plan users may have access to ticket submission through their dedicated account manager or support portal.
16. Visit the QuickBooks Online Status Page
- If your issue is related to outages or system errors, visit: https://status.quickbooks.intuit.com/
- Check real-time service updates before calling support.